FAQ
- What are the driving regulations in Crete?
-
In Crete, you must drive on the right side of the road. Seat belts are mandatory for all passengers, and the legal blood alcohol limit is 0.5%. Speed limits are generally 50 km/h in urban areas, 90 km/h on rural roads, and 120 km/h on highways unless otherwise indicated.
- Do I need an International Driving Permit to rent a car in Crete?
-
If you are from an EU or EFTA country, your national driving license is generally accepted in Greece. However, if your license is not in English, it's advisable to carry an International Driving Permit (IDP) to avoid any potential issues.
- What type of insurance is included with Sterling Rentals car rental?
-
Sterling Rentals offers comprehensive insurance coverage, including Collision Damage Waiver (CDW), Theft Protection (TP), and Third-Party Liability Insurance. Additionally, we offer a Premium Full Insurance option where you are fully covered without a deposit/excess, promising stress-free holidays. Additional insurance options you can find on our Extras.
- Are there any hidden fees with Sterling Rentals?
-
No, Sterling Rentals prides itself on transparent pricing with no hidden fees. All costs, including taxes, insurance, and any optional extras, are clearly stated in the rental agreement.
- Can I pick up and drop off the car at Heraklion Airport with Sterling Rentals?
-
Yes, Sterling Rentals offers free airport pick-up and drop-off services at Heraklion Airport for added convenience. We also provide delivery and collection services to hotels and other locations upon request.
- How old do I have to be, to rent a car from your car rental company?
-
Drivers over 18 years of age and having valid lisence over a year are welcome.
- Do I need a credit card to rent a car with Sterling Rentals?
-
No there is no need to hold Credit Card. Although, you can use Credit Card to Debit Card pay for the Rental, the rental can be payed in Cash. You need Credit Card only if you have choose the Basic Package
- What if I need to cancel my reservation?
-
In the event of a cancellation, our policy is as follows:
Cancel more than 48 hours prior to the rental and receive a full refund (100%). - What if I break down? What do I do?
-
In case of a breakdown or an accident you should contact the emergency number: +30 6987243047 or +30 2897031394 (all contact information will be provided the first day of the rental). You should explain the problem to our representative as clearly as possible. Help will be sent to your location as soon as possible. You should remain close to your vehicle until assistance arrives. If there is a problem that cannot be fixed on spot, a replacement vehicle will be provided.
- How many drivers can drive the rented car?
-
Our prices and offers include one person as main driver. There is an option to add other people as a second or third driver. This option is charged extra.
- How will I get to know the person who will be waiting for me?
-
Our employees will wait for you at the meeting point (customs exit -outside the arrival's hall desk 29 at Heraklion Airport), will be holding in their hands a banner bearing our company's name Sterling Rentals. Having those clues, you shall go towards him.At Hotel Pick up we will keep in touch before your rental day to make an appointment on reception or outside of your hotel.
- If my flight of arrival delays, will your employed wait for me to deliver the car?
-
Of course our employee will wait for you. All our employees are informed at all times for the arrival as well as changes that might occur and they wait for your arrival flight to deliver you the car
- When I pick up the car what do you require from me?
-
All drivers must present a valid driver’s EU license or international license (for non-EU drivers) and a valid ID card or passport.
- What are the operating hours? Is there an extra Charge for early/late service?
-
The operating hours are 8:30 a.m. to 10 p.m. For service outside the operating hours (service between 10 p.m. and 8:30 a.m.) is extra charge of 25€
- I forgot the lisence at home can I still rent the car?
-
No, you cannot, as it is prohibited by the Greek traffic law to drive without a driver’s license. However, if there is a second driver in your group having a driver’s license you can still proceed with the rental.
- Can I Return the car in different location?
-
One-way rentals are available on request with extra charge, depending on different locations
- What is the fuel policy?
-
All vehicles must be returned with the same amount of fuel as in pick-up. In case the renter returns the car with more fuel, the price of the excess fuel will not be refunded.
- If I want to extend my rental period, what should I do?
-
In case of rental extension, you must notify the local station where you rented the car. All contact information will be provided the day of car pick-up by our agents. A minimum 24hour notice prior to return date is required.
Can I drive the car outside the island of Crete?
Transporting and driving the car outside the main island of Crete is not allowed.
- Can I Take A Rental Vehicle Off-Road ?
-
The rental vehicles must not be operated off-road, on any beach, or driven on bush tracks. ALL vehicles (including 4WD vehicles) are prohibited from driving on ALL 4WD tracks.
- Can I Smoke In A Rental Vehicle ?
-
No. Smoking is not permitted in a rental vehicle. If the vehicle is returned smelling of cigarette / cigar smoke you will be liable for the full cost of cleaning.
- How much luggage will fit in my rental car?
-
You have to check in advance the number of pieces that can fit in your selected vehicle.
- How can I make sure of the availability of the car rental that I have chosen?
-
If the vehicle that you have chosen upon reservation is not available, it will be substituted with an alternative, similar or upgraded vehicle. In some cases, the model of the car or the manufacturer of the car may change.
.
- How do I pick up a car after arriving at Heraklion Airport?
-
When arriving at Heraklion Airport and after exiting the arrival hall, you can call us on +30 6987243047 and after 3 minutes we will be there to pick you up and drive's you on our office.
- Where i can find you at Heraklion Airport?
-
We will waiting you outside of your arrival's hall on desk 29 with Sterling Rentals sign.
- When I pick up the car what do you require from me?
-
All drivers must present a valid driver’s EU license or international license (for non-EU drivers) and a valid ID card or passport.
- Where we will meet if my booking Pick up location is on my hotel?
-
We will contact you one day before your pick up date to give you more instructions and also to confirm the time and the place of the meeting.
- How do i know if my reservation/booking is confirmed?
-
At the end of the reservation process you will view a "Reservation Confirmation" page with the reservation number highlighted.