Sterling Rentals Terms and Conditions

Driving license requirements

The customer must present a valid driving license held for at least one year. EU citizens require a national driving license, while visitors from outside the EU must present a valid International Driving Permit (IDP) along with their national driving license.

Driver’s age

Renters must be between 18 and 99 years old. A Young Driver fee of 7€ per day applies to those aged 18-24, capped at 70€ per rental. A Senior Driver fee applies to those over 65, also at 7€ per day, capped at 70€ per rental.

Driver’s License

The driving license of the renter must be issued at least twelve (12) months prior to the rental. In case the renter owned Driving license with less than 1 year driving license experience Young Driver Charge must be applied.

Security deposit

A valid credit card in the main driver's name is required at pick-up. Prepaid, recharge, or virtual credit cards are not accepted. Debit cards, Amex, and Maestro cards are also not accepted. Security deposit returns may take up to 30 days, depending on the renter’s bank.

Grace period due to flight delays

f your flight is delayed, and you have provided the correct flight number or notified us 3 hours before pick-up, we will hold your vehicle until your flight arrives at no extra charge. If not, we hold the vehicle for 90 minutes after your scheduled pick-up time. An additional charge of €25 applies if the new arrival time is outside operating hours.

Documents required upon arrival

To pick-up your vehicle, you will need the following:

• Your Car Rental Voucher (printed or in the form of an e-Voucher),
• Your Passport or photo Identity Card,
• Your Driving License,
• Your  valid Credit card.

Booked vehicle

Your reservation does not have a specific vehicle (make, model, color, accessories, etc.) connected to it, but rather a group of vehicles with similar technical and design characteristics.

 Fuel policy

Sterling Rentals operates on a "same to same" fuel policy. Return the vehicle with the same fuel level to avoid refueling charges. No refund is given for excess fuel.

Taking the car abroad.  

  Sterling Rentals is not allowed to drive the vehicle abroad or to other Greek Islands.

Vehicle Condition

Vehicle must be returned in the same condition (normal wear and tear excepted) as when rented. It is the responsibility of the customer to ensure that the vehicle is thoroughly checked prior to taking custody of the vehicle. In case that the renter is not satisfied with the car, he must inform immediately the station to arrange to change it.

Loss or damage to the interior of the vehicle and damages by weather conditions due to customer’s negligence are not covered by the insurance. The renter becomes liable for all costs incurred.

Penalty for Smoking or Extra Cleaning

Smoking is strictly prohibited inside the vehicle. In case of smoking in the vehicle or in case the vehicle requires excessive cleaning either because of dirt or animal hairs, the Renter will be changed a full cleaning of the car at minimum 150.00 EUR.

Cancellation Policy

Our cancellation policies vary, depending on the type of reservation you've made:
Reservations with partial prepayment:
Cancel more than 48 hours prior to pick up time
If you choose to cancel a partially prepaid reservation 48 hours prior to the rental pick up time, we will refund the deposit paid for the booking amount. Once cancelled, we will credit you within approximately 5 business days. Credits will be applied to the same card with which you prepaid.

Cancel within 48 hours prior to pick up time
If you cancel less than 48 hours before your pick-up time the deposit will not be refunded.

No show
If you do not cancel the reservation prior to the time of pick-up and the rental vehicle is not picked up on the rental date, the deposit will not be refunded.
Reservations with Pay on Arrival
You can cancel anytime you want without charges. Please inform 48 hours prior to the rental pick up time.
In case you have complete the rental form and you have received the confirmation email and you will not be able to pick up the car for any reason our company can take legal action and claim the entire rental amount.

KEY LOSS

In case of loss or damage of the keys, you will have to pay 100€- 200€ for their replacement, depending on their type.

Car Replacement

In case of the unfortunate event of an accident/breakdown resulting in the immobilisation of the vehicle, your car will be replaced with another one within 36 hours from the time the accident/breakdown has been reported. Our company has the right to investigate the causes of the accident/breakdown and deny the replacement of the car if the use of the car was against terms & conditions.