Terms and conditions

Terms and conditions

Legal - 08.12.2023.

Driving license requirements

The customer must present a valid driving license issued and held for at least one (1) year. The driving license must be accepted by the nation where the vehicle will be delivered. A national driving license is required for European Union (E.U.) citizens. Customers visiting from outside of the European Union must present, upon arrival, a valid International Driving Permit (IDP) accompanied by the National Driving License of their respective nation.

Driver’s age

The renter of the vehicle must be at least Eighteen (18) years old and up to NinetyNine (99) years old to take delivery of the vehicle. For renters, aging between 18 and 24 years old, a Young Driver fee is to be applied, at the rate of 7€ (V.A.T. INCL) per day <Maximum Charge of 10days>. For Renters up to 65years old, a Senior Driver Fee is to be applied, at the rate of 7€ (V.A.T. INCL) per day <Maximum Charge of 10days>.

Driver’s License

The driving license of the renter must be issued at least twelve (12) months prior to the rental. In case the renter owned Driving license with less than 1 year driving license experience Young Driver Charge must be applied.

Security deposit

The renter must present a valid credit  at pick-up, issued at the name of the titleholder of the rental agreement (the main driver). (Please note that cards without the driver's name on will not be accepted). The security deposit varies according to the category of vehicle rented. Sterling Rentals will not accept prepaid, recharge or virtual credit cards.
Debit cards, Amex and Maestro Cards are not accepted.
 
Returns of the security deposit may take up to 30 days to be processed. The duration of the procedure is subject to the renter’s bank of choice.

Grace period due to flight delays

If your flight is delayed, and you have provided the correct arrival flight number on booking, or you have notified us at least 3 hours  before the pick-up time, we will hold your vehicle until your flight arrives at no extra charge.
If your flight is delayed, and you have not provided the correct arrival flight number on booking, or you haven’t notified 3 hours before the the pick up time we will not hold your vehicle for more than 90 minutes after the time you have choose on your booking form.
However, if the new arrival time is outside the station's operating hours, an additional charge of € 25,00 (OOH) (V.A.T. INCL) will apply.

Documents required upon arrival

To pick-up your vehicle, you will need the following:

  • Your Car Rental Voucher (printed or in the form of an e-Voucher),
  • Your Passport or photo Identity Card,
  • Your Driving License,
  • Your  valid Credit card.

Booked vehicle

Your reservation does not have a specific vehicle (make, model, color, accessories, etc.) connected to it, but rather a group of vehicles with similar technical and design characteristics.

 Fuel policy

Sterling Rentals provides Fair Fuel Policy same to same. The renter should return the vehicle with the same amount of fuel to avoid a local refueling charge. If returned with more fuel than the starting amount, no refund applies.

Taking the car abroad.  

  Sterling Rentals is not allowed to drive the vehicle abroad or to other Greek Islands.

Vehicle Condition

Vehicle must be returned in the same condition (normal wear and tear excepted) as when rented. It is the responsibility of the customer to ensure that the vehicle is thoroughly checked prior to taking custody of the vehicle. In case that the renter is not satisfied with the car, he must inform immediately the station to arrange to change it.

Loss or damage to the interior of the vehicle and damages by weather conditions due to customer’s negligence are not covered by the insurance. The renter becomes liable for all costs incurred.

Penalty for Smoking or Extra Cleaning

Smoking is strictly prohibited inside the vehicle. In case of smoking in the vehicle or in case the vehicle requires excessive cleaning either because of dirt or animal hairs, the Renter will be changed a full cleaning of the car at minimum 150.00 EUR.

Cancellation Policy

Our cancellation policies vary, depending on the type of reservation you've made:
Reservations with partial prepayment:
Cancel more than 48 hours prior to pick up time
If you choose to cancel a partially prepaid reservation 48 hours prior to the rental pick up time, we will refund the deposit paid for the booking amount. Once cancelled, we will credit you within approximately 5 business days. Credits will be applied to the same card with which you prepaid.

Cancel within 48 hours prior to pick up time
If you cancel less than 48 hours before your pick-up time the deposit will not be refunded.

No show
If you do not cancel the reservation prior to the time of pick-up and the rental vehicle is not picked up on the rental date, the deposit will not be refunded.
Reservations with Pay on Arrival
You can cancel anytime you want without charges. Please inform 48 hours prior to the rental pick up time.
In case you have complete the rental form and you have received the confirmation email and you will not be able to pick up the car for any reason our company can take legal action and claim the entire rental amount.

KEY LOSS

In case of loss or damage of the keys, you will have to pay 100€- 200€ for their replacement, depending on their type.

Car Replacement

In case of the unfortunate event of an accident/breakdown resulting in the immobilisation of the vehicle, your car will be replaced with another one within 36 hours from the time the accident/breakdown has been reported. Our company has the right to investigate the causes of the accident/breakdown and deny the replacement of the car if the use of the car was against terms & conditions.

What others say about us

Shair Amiri

We hired an amazing Jeep wrangler. The staff was extremely helpful and stayed till late to accommodate our vehicle. By far the most trust worthy, cheap, and friendly car rental place I’ve even been to.

Shair Amiri, 5 months ago

Luis R

We had a fantastic experience with Sterling Rental Cars in Crete, and I want to express my gratitude to Iris and her team. Booking was easy, and Iris greeted us warmly upon arrival. The car was clean and reliable, making our trip hassle-free. Iris and her team's friendly service made us feel like valued guests. I highly recommend Sterling Rental Cars in Crete. Thanks, Iris, for making our vacation great!

Luis R, 5 months ago

Martina Kreileder

We rented a Fiat Panda with Sterling Rentals for our stay in Crete. Upon arrival, a short rental agreement was completed, we got the full insurance (without excess) and we paid for the car in cash. The car was also briefly inspected with us and any scratches, bumps etc were noted. We had no issues with the car and it was perfect to get around the island. Unfortunately we added a new scratch to the car, but this was no problem at all since we got the full insurance. Before returning the car we went to a self service car wash, which was much appreciated by Sterling Rentals and we filled petrol to the same amount as when we got the car. It was our first time renting a car abroad and we had a great experience with Sterling Rentals! Highly recommended!

Martina Kreileder, 5 months ago

K&L

Excellent welcome, thank you! Manolis came to pick us up from the airport and dropped us off at the end of our stay, free of charge. Rental prices more than fair. Wide choice of vehicles. Payment by card or cash.

K&L, 2 months ago

Aleksandar Markovic

We had the great experience with people working here and Fiat Panda we rented brought us to the many wonderful places during our vacation. Not a single problem occured, and we drove a lot.

Aleksandar Markovic, 2 months ago

HJ Rijneveld

Great experience renting a car for 10 days in Crete! Neatly called and picked up at the arrivals hall (the office is a few minutes' walk from the arrivals hall).

HJ Rijneveld, 2 months ago

Yann Huré

I have been renting my cars for 7 years from the Sterling agency, and you can trust these people who are true professionals. You will be welcomed by Yanis or his father Georges, they will be able to advise you and make you the best offers. Seriousness and good humor will be there. Have a good stay.

Yann Huré, 2 months ago

Shair Amiri

We hired an amazing Jeep wrangler. The staff was extremely helpful and stayed till late to accommodate our vehicle. By far the most trust worthy, cheap, and friendly car rental place I’ve even been to.

Shair Amiri, 2 months ago

Luis R

We had a fantastic experience with Sterling Rental Cars in Crete, and I want to express my gratitude to Iris and her team. Booking was easy, and Iris greeted us warmly upon arrival. The car was clean and reliable, making our trip hassle-free. Iris and her team's friendly service made us feel like valued guests. I highly recommend Sterling Rental Cars in Crete. Thanks, Iris, for making our vacation great!

Luis R, 2 months ago

Martina Kreileder

We rented a Fiat Panda with Sterling Rentals for our stay in Crete. Upon arrival, a short rental agreement was completed, we got the full insurance (without excess) and we paid for the car in cash. The car was also briefly inspected with us and any scratches, bumps etc were noted. We had no issues with the car and it was perfect to get around the island. Unfortunately we added a new scratch to the car, but this was no problem at all since we got the full insurance. Before returning the car we went to a self service car wash, which was much appreciated by Sterling Rentals and we filled petrol to the same amount as when we got the car. It was our first time renting a car abroad and we had a great experience with Sterling Rentals! Highly recommended!

Martina Kreileder, 2 months ago

Dana Captainino

We have hired cars in many countries and by far our best experience of all was with Sterling Cars at Heraklion Airport. Iris was so welcoming and helpful and also made the process of leaving the airport and going to arrivals smooth and stress free. If we go back to Crete we will definitely return to Iris and Sterling. Thank you Iris and Sterling! Best wishes Dana and Santhosh

Dana Captainino, 2 months ago

Aleksandar Markovic

We had the great experience with people working here and Fiat Panda we rented brought us to the many wonderful places during our vacation. Not a single problem occured, and we drove a lot.

Aleksandar Markovic, 2 months ago

HJ Rijneveld

Great experience renting a car for 10 days in Crete! Neatly called and picked up at the arrivals hall (the office is a few minutes' walk from the arrivals hall).

HJ Rijneveld, 2 months ago

Yann Huré

I have been renting my cars for 7 years from the Sterling agency, and you can trust these people who are true professionals. You will be welcomed by Yanis or his father Georges, they will be able to advise you and make you the best offers. Seriousness and good humor will be there. Have a good stay.

Yann Huré, 2 months ago

Shair Amiri

We hired an amazing Jeep wrangler. The staff was extremely helpful and stayed till late to accommodate our vehicle. By far the most trust worthy, cheap, and friendly car rental place I’ve even been to.

Shair Amiri, 2 months ago

Luis R

We had a fantastic experience with Sterling Rental Cars in Crete, and I want to express my gratitude to Iris and her team. Booking was easy, and Iris greeted us warmly upon arrival. The car was clean and reliable, making our trip hassle-free. Iris and her team's friendly service made us feel like valued guests. I highly recommend Sterling Rental Cars in Crete. Thanks, Iris, for making our vacation great!

Luis R, 2 months ago

Martina Kreileder

We rented a Fiat Panda with Sterling Rentals for our stay in Crete. Upon arrival, a short rental agreement was completed, we got the full insurance (without excess) and we paid for the car in cash. The car was also briefly inspected with us and any scratches, bumps etc were noted. We had no issues with the car and it was perfect to get around the island. Unfortunately we added a new scratch to the car, but this was no problem at all since we got the full insurance. Before returning the car we went to a self service car wash, which was much appreciated by Sterling Rentals and we filled petrol to the same amount as when we got the car. It was our first time renting a car abroad and we had a great experience with Sterling Rentals! Highly recommended!

Martina Kreileder, 2 months ago

Dana Captainino

We have hired cars in many countries and by far our best experience of all was with Sterling Cars at Heraklion Airport. Iris was so welcoming and helpful and also made the process of leaving the airport and going to arrivals smooth and stress free. If we go back to Crete we will definitely return to Iris and Sterling. Thank you Iris and Sterling! Best wishes Dana and Santhosh

Dana Captainino, 2 months ago

K&L

Excellent welcome, thank you! Manolis came to pick us up from the airport and dropped us off at the end of our stay, free of charge. Rental prices more than fair. Wide choice of vehicles. Payment by card or cash.

K&L, 5 months ago

Dana Captainino

We have hired cars in many countries and by far our best experience of all was with Sterling Cars at Heraklion Airport. Iris was so welcoming and helpful and also made the process of leaving the airport and going to arrivals smooth and stress free. If we go back to Crete we will definitely return to Iris and Sterling. Thank you Iris and Sterling! Best wishes Dana and Santhosh

Dana Captainino, 5 months ago

Aleksandar Markovic

We had the great experience with people working here and Fiat Panda we rented brought us to the many wonderful places during our vacation. Not a single problem occured, and we drove a lot.

Aleksandar Markovic, 6 months ago

HJ Rijneveld

Great experience renting a car for 10 days in Crete! Neatly called and picked up at the arrivals hall (the office is a few minutes' walk from the arrivals hall).

HJ Rijneveld, 6 months ago

Yann Huré

I have been renting my cars for 7 years from the Sterling agency, and you can trust these people who are true professionals. You will be welcomed by Yanis or his father Georges, they will be able to advise you and make you the best offers. Seriousness and good humor will be there. Have a good stay.

Yann Huré, 6 months ago

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Heraklion Airport

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